- Shipments will be managed from Monday to Friday. Orders placed on Saturdays, Sundays or holidays* will be managed on the next business day.
- Orders made until 4 pm will be managed during the same day. Orders made after 4 pm will be processed on the next working day*.
- Orders must include the first and last names, physical address, telephone number and e-mail address of the recipient. In case you wish to change any of the details, please notify us as soon as possible by phone or e-mail. In case the package has already been delivered to the courier company, the modification of the details will no longer be possible.
**please bear in mind that we are based on the holiday calendar valid in our area. For any queries about this subject don't hesitate to contact us.
Shipping service and costs:
- We will send the packages with a 24-hours service through the ENVIALIA courier company.
- The cost of the national shipment (Spain) will be 6 euros on orders under 60 euros.
- The shipping cost to countries outside Spain will be 20 euros on orders under 100 euros.
- The national shipping (Spain) will be free of charge on orders over 60 euros.
- International shipping outside Spain will be free of charge on orders over 100 euros.
- SISTERS&RO FIGUERES will only accept returns of items in perfect conditions, which do not present signs of having been used and that keep the original brand label.
- Returns will be only accepted within 15 days after the purchase date.
- Only articles from the New Collection will be accepted. The return of items purchased from the OUTLET section (with its corresponding discount) will not be possible.
- Only returns of items of clothing and some accessories, such as bags, will be accepted. For reasons of hygiene, returns of jewelry items, head accessories such as hats, foot accessories such as shoes or socks, decoration or food will not be accepted.
- If you wish to request a return, please contact us by e-mail, specifying the order details and the reason(s) of the return, and we will tell you how to proceed in a maximum of 24 hours.
- As soon as the item(s) reach our physical store, we will proceed to verify that it is suitable for a return. In the event that it is, you will be automatically granted a voucher for the same amount paid by you for the returned article(s), in order for you to redeem it for another article or another size.
- The vouchers for returns have a validity of 6 months from the date of creation of the voucher.
- Courier costs related to changes or returns will be at the customer's expense.
- SISTERS&RO FIGUERES is not responsible for the damages caused by a deficient treatment or washing by the user, no returns of items that have been damaged during washing or treatment will be accepted. The buyer is responsible for reading carefully the washing instructions that the items include; or to contact us in case of doubt.
FOR ANY QUERIES PLEASE DON'T HESITATE TO CONTACT US!